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VeriClean Support

Last updated: November 6, 2026

Need help with VeriClean? Email us at info@kineto-soft.com. Please write from the email address of your VeriClean account and tell us which device you use. Signed in with Apple and chose Hide My Email? You can't write from that relay address, so tell us what it is (it is shown at the top of Settings in the app).

Delete your account

In the app, go to Settings > Delete Account and confirm with your password, with Confirm with Google or with Confirm with Apple. The full steps and what gets deleted are on the Delete Your Account page. Can't open the app? Email us from your account's address and we'll delete it for you.

Manage or cancel a subscription

Team and Business are monthly subscriptions that renew automatically until you cancel. Cancel at least 24 hours before the end of the current period. You manage them in the store you bought from:

Deleting your VeriClean account does not cancel a subscription. Cancel it in the store first, or you will still be charged.

Restore Purchases

Bought a plan but the app still shows Solo, or moved to a new device? Sign in with the same VeriClean account and tap Settings > Restore Purchases, or Restore Purchases on the plans screen (Upgrade Plan). Use the same Apple Account or Google account you bought with.

Refunds

Payments are handled by Apple or Google, so refunds are too, under their own policies. For App Store purchases, request a refund at Report a Problem. For Google Play purchases, see Google Play refunds. We can't issue refunds ourselves.

Legal

Assistenza in italiano

Scrivici a info@kineto-soft.com dall'indirizzo email del tuo account VeriClean. Hai usato Accedi con Apple con «Nascondi la mia email»? Indicaci l'indirizzo di inoltro (lo trovi in alto in Impostazioni nell'app).